Privacy and Security Policy


ALSHAMIL ONLINE is committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorized use or disclosure of your personal information. This Privacy Policy (together with the terms and conditions relating to the services you have subscribed to) explains what personal information we have, how we use it and how you can check and update any personal information we have about you. By subscribing to any of our services or by accessing any of our sites, you acknowledge and agree that this Privacy Policy applies to all services offered by us and to all of our sites, but excludes services and sites that have separate privacy policies that do not incorporate this Privacy Policy.

-Your personal information:
Personal information is any information that is specific to a particular customer. We may collect your personal information such as:

  • your name, gender, date of birth, identity document number
  • your mobile number, email address
  • your communications with us
  • your account information such as the services you use and anything else relating to your account
  • any other information we need to provide a particular service
  • We will not be responsible for any losses whatsoever that you may suffer, whether direct, indirect or consequential, as a result of or as a consequence of your use of the Mobile application.


-How we use your personal information:
We collect and use personal information to help us manage your account:

  • to validate you as a registered customer when using our services
  • to deliver services to you (whether we provide them or not)
  • to respond to any questions or concerns you may have regarding our services
  • to comply with applicable laws, regulations, court orders, government and law enforcement agencies' requests
  • to carry out statistical analysis which may be shared with third parties, only in an anonymized form


We may monitor your use of the services quality control and regulatory purposes. Sharing and disclosing your personal information We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of ALSHAMIL ONLINE or others. We may be required to disclose your personal information or legally intercept the services to comply with the laws of the UAE or where it is deemed necessary in the interests of public or national security.

-How long we retain your personal information
Some of the personal information which you give to ALSHAMIL ONLINE when subscribing for a service, will be retained. The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will not keep your personal information for longer than is necessary for our business purposes or for legal requirements.

-Accuracy and access to your information

You agree to provide us accurate information at all times and you will notify us promptly upon any changes to your personal information. If you want to access any of your personal information you may contact us by mail or email. Upon verifying your details, we will, free of charge, disclose the relevant personal information we hold.                                                                  

-Username and password

ALSHAMIL ONLINE may ask you to set up or provide you from time to time a username and password for access to our services. You acknowledge that any username or password used to verify your identity for access to the services is personal to you and should not be made available to any other person.

You should stop using your username and / or password and notify ALSHAMIL ONLINE immediately if you suspect that someone else may be using them.

ALSHAMIL ONLINE will not be responsible for any loss you may suffer as a result of the misuse of your username or password.

-Security and protection of your personal information

We do our best to protect your personal details and other information about your account and use security measures to prevent any compromise of your personal information, including storing your account details and personal information on secure servers.

-Changes to our Privacy & Security Policy

Any changes we make to our Privacy & Security Policy in the future will be posted on our websites (including our main website, ) and shall be effective from that date. Please check our websites regularly to see any changes to our Privacy & Security Policy. By continuing to use our services you acknowledge and agree to those changes.